Warranty Policy

Last updated: August 12, 2026

MyslBazar provides warranty coverage only for products where a specific warranty period is mentioned on the respective product description page.

Customers are requested to carefully check the warranty details provided on the individual product page before purchasing.

If no warranty period is mentioned on the product page, the product is considered not covered under warranty.

1. Warranty Documents

For a warranty claim, the following documents are compulsory:

• Original invoice copy
• Warranty card, where applicable

A warranty claim may not be accepted without the required documents.

If You do not receive the invoice or warranty card at the time of purchase or delivery, it is Your responsibility to contact us or collect the required document from our store.

Any missing document should be reported to us within 24 hours of delivery.

2. Warranty Claim Shipping Charges

If a product needs to be sent to us for warranty inspection or repair:

• The Buyer must courier the product to us at their own cost.
• Once the product has been repaired, the Buyer is responsible for the courier/shipping charges for sending the repaired product back.

3. Situations Where Warranty Becomes Void

Warranty coverage will be void if the product is found to have been damaged or misused, including but not limited to:

• Physical damage
• Tearing or broken components
• Water or liquid damage
• Cut, altered or damaged connectors
• Improper installation
• Improper electrical connections
• Unauthorized modifications
• Misuse or negligent use
• Damage caused by using an incorrect charger or incompatible equipment

4. Lithium Battery Warranty

Special care must be taken when charging lithium batteries.

If a lithium battery is damaged, catches fire or explodes due to the use of a lead-acid charger, incorrect charger or charger with incorrect specifications, the warranty will not apply and MyslBazar will not be responsible for the resulting damage.

Customers must use an appropriate lithium battery charger with the correct specifications.

We recommend purchasing the appropriate charger from MyslBazar or using a charger from a reputable/certified manufacturer that is specifically compatible with the battery.

5. Electrical Connections and Charger Damage

Warranty will not be provided where battery damage, fire or explosion results from:

• Improper electrical connections
• Open or exposed electrical joints
• Incorrect wiring
• Incorrect charger
• Incorrect voltage or charging specifications
• Improper installation
• Incorrect connection of battery terminals
• Unauthorized modifications

Customers are responsible for ensuring that the battery and charger are installed and used according to the applicable specifications and safety requirements.

6. Service Warranty

Where a product is covered under Service Warranty, the customer may receive servicing without a service/labour charge during the applicable warranty period.

However, if any component or part needs to be replaced, the cost of the replacement part shall be borne by the customer, unless the applicable product warranty specifically provides otherwise.

7. Serial Number and Warranty Label

Products may contain a serial number, identification label or warranty label.

The serial number or warranty label must remain intact and legible.

Warranty claims may be rejected if the serial number, identification label or warranty label has been removed, damaged, altered or tampered with.

8. Warranty Inspection and Repair Time

Warranty claims require inspection and repair before a final resolution can be provided.

Depending on the nature and severity of the problem, the repair process may take approximately 1 to 4 weeks.

The actual time may vary depending on:

• Nature of the problem
• Availability of replacement parts
• Technical inspection
• Repair requirements
• Courier and logistics timelines

9. Warranty Claim Process

For any warranty-related query, contact us on WhatsApp:

WhatsApp: +91 9955274825

After submitting the warranty claim/request form, our team will contact You.

We will first attempt to diagnose and resolve the issue through:

• Telephone support
• WhatsApp communication
• Video call/meeting
• Remote troubleshooting, where possible

If the issue cannot be resolved remotely, our team may instruct You to courier the relevant product, battery or charger to our designated address.

Do not send any battery or charger without contacting us and receiving instructions first.

10. Courier Instructions for Warranty Claims

If our team instructs You to send the product to us, You should:

1. Pack the product securely.
2. Take photographs of the product and package before dispatch.
3. Send the product using a suitable courier service as instructed.
4. Keep the courier receipt/slip safely.
5. Share the courier receipt/slip and package photographs with us through WhatsApp at +91 9955274825.

11. Warranty Courier Address

MyslBazar by S AND L ENTERPRISE
Amapara, Pitaiband Road
Ward No. 11, Shivaji Ward
Rajim – 493885
Chhattisgarh, India

Contact: +91 9955274825

12. Important Disclaimer

DO NOT COURIER ANY BATTERY OR CHARGER WITHOUT FIRST INFORMING US AND RECEIVING INSTRUCTIONS FROM OUR TEAM.

If a battery, charger or other product is sent to us without prior communication and approval, MyslBazar may not be responsible for any loss, damage, rejection, transportation issue or other problem relating to the parcel or its contents.

13. Contact Us

For warranty-related questions, claims or support:

WhatsApp: +91 9955274825
Website: https://myslbazar.com/

MyslBazar by S AND L ENTERPRISE
Amapara, Pitaiband Road
Ward No. 11, Shivaji Ward
Rajim – 493885
Chhattisgarh, India